Interim Leadership at Agency
Scope: 21-Client Agency Portfolio in Leadership Transition
Function: Interim Operations Lead
Role Context: Digital Agency, 2018-2020
Business Challenge
Leadership transition mid-engagement. A 21-client portfolio that needed continuity across business development and project delivery and operations. Clients don't stop having needs because internal structure shifts.
What I Built
Interim operating leadership for the full portfolio, including campaign management, client communication, performance accountability, team coordination
P&L responsibility across accounts ranging from $2K-$7K/month
82% client retention through the transition
The Outcome
The portfolio survived the transition without revenue loss. 82% retention isn't a passive outcome—it's the result of showing up at the level the role required, regardless of the title on the org chart.